Maintaining Your PC
Thanks to the creators of malicious software like viruses, spyware, and so forth, we have to have anti-virus, anti-spyware, firewalls, security updates, and more. It’s quite a bit of work to properly maintain your computer. Two thirds of the issues people call us about can be traced back to this malicious software. So it’s certainly important to keep your computer maintained so you can avoid these additional costs and problems.
Traditionally, most people and small businesses wait until there computer breaks or is not usable and then call for help. The problem with is is that your computer is down and you can’t use it and it costs more to fix something than it does to maintain it in a why to help prevent it from breaking in the first place.
Instead of waiting until something doesn’t work, being without your computer, and having to pay someone a lot of money to fix it, why not pay us to keep your computer from breaking in the first place? We’ll maintain your computer for you, saving you time, preventing downtime, and in the long run, saving you money.
The biggest advantage to our support plans is that they include monitoring and alerting. That means that our software running on your computer will monitor the health of your computer and alert us to any problems or potential problems. We can often catch a failing hard drive before it fails. Our goal with all of our support plans is to prevent problems from happening.
We have 5 different support plans available. When most people think about support plans, they think they are only for businesses. But they aren’t. Two of our plans were created specifically for residential customers and those who either work from home, or run a business out of their home.
I won’t go into great detail about all of the plans in this newsletter. That would be too long and too boring. But I would like to highlight the two plans that are targeted towards residential and home office.
Our R.E.S.T. (Remote Enhanced Support Technology) plan provides the following features:
- Remote monitoring and alerts
- Remote Support (we can work on your computer from our office)
- You can access and control your computer from any internet connected computer.
- Priority Service Scheduling
- 25% discount on remote labor. That means you only pay $60/hour billed in 15 minute increments. Much cheaper than our regular rates.
Our H.O.S.T. (Home Office Support Technology) plan includes everything the R.E.S.T. plan has plus:
- Anti-Virus, Anti-Spyware security software that is monitored and controlled from our office.
- Web filtering. We will filter out the websites that are known to spread infections. At your request, we can filter out much more like porn sites. We have 54 categories of websites we can filter out. We can also filter out specific websites.
- Website Advisor. This software works when you are surfing the web helping to prevent you from accidentally going to a website or doing something on a website that might cause your computer to become infected. It also works to prevent you from inadvertantly signing up for spam.
Our R.E.S.T. Plan is only $10 per month per PC while our H.O.S.T. plan is only $20 per month per PC.
My favorite is the H.O.S.T. plan. It provides the best protection you can get for your computer and you don’t have to pay for your own security software and you don’t even have to maintain it! You don’t have to worry about your computer’s security. That’s our job!
Computer Troubleshooters
100% Uptime Guarantee or We’ll Pay You!