Check Out Our H.O.S.T. Plan!

on February 25th, 2010

You probably know that we have service contracts that we offer our customers. But what you may not realize is how much money these plans can save you. We have plans to cover anywhere from the residential customer, to the home or small business, to the medium sized business. But in this article, I want to focus on our most popular plan, the HOST plan.

In case you were wondering, HOST stands for Home Office Support Technology. It’s a great plan for residential, home businesses, and small businesses and all at a great price! Just look at all of the features of the plan.

  • Monitoring and Alerting
    Out software will monitor the health of your computer and alert us to any potential problems, often before they cause downtime.

  • Monitored security software included
    That’s right. It includes monitored security software. We install our top of the line security software which includes anti-virus, anti-spyware, and anti-rootkit. It also includes security software that will help prevent you from going to infected websites. And this software is remotely managed by Computer Troubleshooters. That means you don’t have to worry about it. You will never have to worry that your security software will expire and you will never have to renew it because it never expires as long as you are on the HOST plan. You’ll never have to worry about your security software again.

  • Free infection removal
    We are so confident that the security solution provided with the HOST plan will protect your computer from infections that if a computer on the HOST plan becomes infected, we will remove the infection at no additional charge. In the 3 years we have been offering the HOST plan, only 2 computers have gotten infected. Considering the large number of infected computers we see each week, that’s really good!

  • Priority service scheduling
    As a customer on a service contract, you will be given priority over non-contract customers.

  • 25% discount on remote service
    If you need us to work on your computer remotely, you will receive a 25% discount.

  • Remote access to  your computers on the HOST plan
    You can remotely control your computer just like we do when we work on your computer remotely. That means that you can access and control your computer from any Internet connected computer. Visiting someone and want to show them something on your computer? Or maybe you need a file or want to read your email. Just connect to and control your computer and you can do all of that and more.

That is a long list of great features. And the best part is that it only costs $20/month per computer, $30/month for each server. If you added up the cost of security software, remote control software, and assume 1 infection cleanup in a year, that would normally be an expense of $440 in a year. With the HOST plan, it would only cost $240. That’s a savings of $200! And that doesn’t even include the savings on remote support!

If you have questions about the HOST plan or want to sign up, please contact us.

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Discounted Online Remote Help Computer Repair Support Service

on June 18th, 2009

Want immediate help with your computer without having to wait for someone to come to  your home?

Or perhaps you want to save some money.

Or maybe you would like both?

We provide remote online support at a discounted rate.

We can fix many problems remotely saving you money over an onsite appointment. All you need is a computer that boots and can get on the internet.

For remote online support, click on the button to the left where it says Online Help.

When you click this button, it will initiate a chat session with us. From there, if you want us to, we can work on your computer remotely.

Note that you should be on the computer with the problem when you click the button. If the computer with the problem cannot access websites, but your e-mail is working, we can send you an e-mail that will initiate a connection as well. Just call our office at 512-267-5913.

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Maintaining Your PC

on November 12th, 2008

Maintaining Your PC

Thanks to the creators of malicious software like viruses, spyware, and so forth, we have to have anti-virus, anti-spyware, firewalls, security updates, and more. It’s quite a bit of work to properly maintain your computer. Two thirds of the issues people call us about can be traced back to this malicious software. So it’s certainly important to keep your computer maintained so you can avoid these additional costs and problems.

 
Traditionally, most people and small businesses wait until there computer breaks or is not usable and then call for help. The problem with is is that your computer is down and you can’t use it and it costs more to fix something than it does to maintain it in a why to help prevent it from breaking in the first place.
 
Instead of waiting until something doesn’t work, being without your computer, and having to pay someone a lot of money to fix it, why not pay us to keep your computer from breaking in the first place? We’ll maintain your computer for you, saving you time, preventing downtime, and in the long run, saving you money.
 
The biggest advantage to our support plans is that they include monitoring and alerting. That means that our software running on your computer will monitor the health of your computer and alert us to any problems or potential problems. We can often catch a failing hard drive before it fails. Our goal with all of our support plans is to prevent problems from happening.
 
We have 5 different support plans available. When most people think about support plans, they think they are only for businesses. But they aren’t. Two of our plans were created specifically for residential customers and those who either work from home, or run a business out of their home.
 
I won’t go into great detail about all of the plans in this newsletter. That would be too long and too boring. But I would like to highlight the two plans that are targeted towards residential and home office.
 
Our R.E.S.T. (Remote Enhanced Support Technology) plan provides the following features:
  • Remote monitoring and alerts
  • Remote Support (we can work on your computer from our office)
  • You can access and control your computer from any internet connected computer.
  •  Priority Service Scheduling
  • 25% discount on remote labor. That means you only pay $60/hour billed in 15 minute increments. Much cheaper than our regular rates. 
Our H.O.S.T. (Home Office Support Technology) plan includes everything the R.E.S.T. plan has plus:
  • Anti-Virus, Anti-Spyware security software that is monitored and controlled from our office.
  • Web filtering. We will filter out the websites that are known to spread infections. At your request, we can filter out much more like porn sites. We have 54 categories of websites we can filter out. We can also filter out specific websites.
  • Website Advisor. This software works when you are surfing the web helping to prevent you from accidentally going to a website or doing something on a website that might cause your computer to become infected. It also works to prevent you from inadvertantly signing up for spam.
Our R.E.S.T. Plan is only $10 per month per PC while our H.O.S.T. plan is only $20 per month per PC.
My favorite is the H.O.S.T. plan. It provides the best protection you can get for your computer and you don’t have to pay for your own security software and you don’t even have to maintain it! You don’t have to worry about your computer’s security. That’s our job!

Posted in Computer Troubleshooters, Security, Services | No Comments

Backup Package

on October 11th, 2007

Most people know they should back up their systems, but few people do it. 
 

There are many different ways you can back up. Most backup software backs up files. So if you have a hard drive failure, you have to re-install Windows, re-install all of your programs, manually set everything back the way you had it, and then restore the files from your backup.

With our backup package, we back your entire system up in a way so that if your system crashes, we can restore it exactly how it was as of the last backup. You don’t’ have to reinstall windows. You don’t have to reinstall all of your programs. It just puts it back the way it was.

Our recommended backup strategy not only makes recovering from failures quick and easy, it fully automatic. You don’t have to do a thing!

Our strategy includes a local backup of your entire computer and a remote backup of critical files. You can provide your own external hard drive for the local backup, or we can sell you one. We recommend a minimum size of 500GB. If you provide your own external hard drive, then the rest of the package can be installed remotely. We also include a one month free trial of our remote backup so you can see how you like it.

If you provide your own external hard drive and the installation can be done remotely, then the cost of the backup software and labor to install this package is only $90+tax. 

Remote backup protects your critical files in case your computer and the backup are destroyed (fire, flood, storm, etc.) or stolen.
 
It’s not a question of if your hard drive will fail. It’s a question of when it will fail. We see many hard drive failures each month. Don’t get caught off guard. Don’t be one of these people who thinks it won’t happen to you. At some point, it will.

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We’ll Pay You for Each Hour of Downtime! *

on July 19th, 2007

100% Uptime Guarantee or We’ll Pay You!

Traditionally, you only call your computer service company when something breaks. But breakdowns cost your business money. Not just the money to fix whatever broke, but they also cost your business in lost productivity and lost business. Why wait until something breaks? Wouldn’t you rather pay someone to prevent the breakdown in the first place? The facts show that businesses save 10%-50% by preventing breakdowns as opposed to waiting until they break to fix it. That’s a substantial savings! With our B.E.S.T. program, we guarantee 100% uptime. And we’re putting our money where our mouth is. We’ll pay you for each hour of downtime!* 

*restrictions apply. Contact Computer Troubleshooters for details.

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Web Special!

on July 16th, 2007

aar0281.gifNew Customers: Mention that you saw this on our web page, and receive a 10% discount on labor on your first service call.

Posted in Computer Troubleshooters, Services, Specials | No Comments

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