What to do if you are having trouble viewing websites

November 18, 2016

Your computer boots up but when you try and go to a website, either nothing happens, you get an error, or perhaps it goes to the wrong website. Or maybe the website comes up, but it isn’t displaying correctly.

Here are some of the simpler things you can try when you are having trouble viewing websites.

  1. Reboot your computer and try again
  2. Try a different browser (Internet Explorer, Firefox, Chrome, Edge, Safari).
  3. Reboot your modem, router, gateway.
  4. Run the troubleshooter.
    1. Right-click on network icon in lower right-hand corner near date/time.
    2. Choose troubleshoot problems.
  5. Clear browser cache.
    This varies from browser to browser. Here are instructions for the top 3 browsers:

    1. Internet Explorer
      1. Click on tools, internet options
      2. Click the delete button
      3. Click the delete button
    2. Chrome
      1. Click menu, settings
      2. Scroll down and click “Show advanced settings…”
      3. Click “Clear browsing data” button.
      4. Click “Clear bowsing data” button.
    3. Firefox
      1. Click menu, history
      2. Click “Clear recent history”
      3. Choose “Everything” for the time range to clear.
      4. Click “Clear now” button.
  6. Make sure you have all of the latest Windows Updates
  7. Make sure the browser you are using is up-to-date. If not, update it.
  8. Run a scan with your security software to make sure your computer isn’t infected.
  9. Make sure Java is up-to-date (www.java.com)
  10. If using Firefox, make sure Adobe Flash is up-to-date (www.adobe.com)
  11. If using an ad-blocker, temporarily disable it to see if that helps.
  12. Check the add-ons installed in your browser and disable/remove any suspicious ones.
    1. Internet  Explorer РClick on Tools, Add-ons
    2. Chrome – Click Menu, More Tools, Extensions
    3. Firefox – Click Menu, Add-ons, and then Extensions on left

Those are the easier things that you can try. If those don’t fix it, contact us.

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