We can work on your computer remotely over the Internet as long as your computer boots up and can access the Internet. Remote support rates are lower than onsite support rates. New customers must provide a credit card.

Our preferred method to connect to your computer is LogMeIn. Use the link below to download and install LogMeIn. Once installed, contact us and we can remotely work on your computer.

 

Click here to install LogMeIn

 

INSTRUCTIONS TO INSTALL LogMeIn

  • Click the link above and choose open or run if asked. If you use FireFox, Chrome, or any browser other than Internet Explorer, you will have to save the file to your computer, then double-click on the file in the download window to run it.

  • The link above will ask you for a description of the computer, please enter  your first and last name.

  • You will need to accept the terms and conditions.

  • If you are prompted to run, open, or save, click run or open. If you use FireFox, Chrome, or any browser other than Internet Explorer, you will have to save the file to your computer, then double-click on the file in the download window to run it.

  • If it prompts you to enter the access code, enter: ctcp2ctcp
    If it does not prompt you to enter an access code, that means you use a password to login to your computer. In that case, you will need to provide us with the user you click on and the password you enter to login to your computer.

  • Any other prompts that appear, just click on Next or Finish.

  • During the installation, your screen will go black for a few seconds. This is normal. Don’t panic.

  • When complete, a LogMeIn window will open. You can just close that.

 Alternative Method:

 

http://www.ct-cp.com/tools/TeamViewer/TeamViewer_Host_Setup.exe