What is a Microsoft Account

March 6, 2020

If you have an iPhone or any other Apple device, you have an Apple account. Your Apple ID is your email address. You must sign in with your Apple ID to setup and use your iPhone or iPad and to use iCloud. You have the option to create a free email account on icloud.com if […]


Windows 7 End of Support in 6 Months

July 15, 2019

Windows 7 was released on October 22, 2009, nearly ten years ago. Windows 7 was probably the most beloved version of Windows. Now, approximately 6 months from now on January 14, 2020, Microsoft will end support of Windows 7. As of June, 2019, Windows 7 is still installed and running on about 38% of computers […]


Recent Windows Updates Cause Big Problems

March 26, 2018

Recently there were two Windows Updates that caused major problems. One of them caused the mouse and/or keyboard to stop working making the computer unusable. This bad update was easy to address if we already had our remote support software on the computer. All we had to do was remote in and remove the bad […]


Obituary for Windows XP

April 15, 2014

Obituary – Windows XP Windows XP was born (released) in October of 2001. It was the first version of Windows for consumers that did not run on top of DOS. Windows XP wasn’t perfect, but it was very popular. So popular, in fact, that Microsoft didn’t follow its usual plan of releasing a new version […]


Should You Upgrade Windows?

June 15, 2012

Just because a new version of Windows comes out doesn’t mean you have to upgrade. If the new version has features you need or want, then that is certainly a compelling reason to upgrade. But most of us don’t have a compelling reason. And some of us have a compelling reason not to upgrade. When […]


Print List of Files in Folder

June 8, 2012

When you are looking at the files on your computer, have you ever wanted to print a listing of the files in a specific folder? Perhaps you want a listing of all of your documents? Or maybe you want a list of all of your photos so you can organize them. Although this feature is […]


What is the Clipboard?

May 11, 2012

The Clipboard is a name for a storage location in Windows. When you do a copy or cut command, the information you copy or cut goes into the clipboard. Then when you do a paste command, the information in the clipboard is used to fill the area you are pasting too. So, in a nutshell, […]


The Problem With Our SAM Plan

February 17, 2012

The most popular service plan we offer is called the SAM plan. SAM stands for Security And Maintenance. Before I tell you about the problem with this plan, here is a quick rundown of what the plan includes for those of you who aren’t familiar with it. MONITORED security software We provide, monitor, and maintain […]


Shutting Down or Restarting Windows

February 3, 2012

When you shut down your computer it closes all of your programs gracefully, exit Windows and turns off your computer. If you want to turn on your computer again, you have to press the power button to turn it on. A restart or reboot does all of the same things as a shutdown, except that […]



October 21, 2011

Do you keep seeing a file on your computer called thumbs.db? Ever wonder what that is? Thumbs.db is a special file used by Windows XP. It’s a collection of thumbnail images of pictures in the current folder. Thumbnail images, in case you don’t know, are small versions of bigger pictures. Thumbs.db is not used in […]